Resiliency & Retention Training

Creating Memorable Guest Experiences with Customer Service Training 

Working in hospitality and tourism requires great customer service skills.  This program was developed by OTEC and gives you a hands-on approach to learning how to deliver good customer service including:

DAY 1

• Essentials of Service Excellence (Full-day)
  Learn some of the basic tools to go beyond
  customer service and create exceptional service
  experiences for customers.

DAY 2

• Stress Management (Half-day)
  Explore the impact of stress on our bodies, minds,
  and spirits, and resiliency strategies to
  manage its effects in the workplace.
• Emotional Intelligence (Half-day)
  Learn how to harness your EQ to reduce stress,
  enhance communication and improve job
  satisfaction.

**This program is delivered by OTEC with support of Tourism Skillsnet Ontario and funded by the Canadian and Ontario governments.