Research Publications

HWTC’s research publications give you unparalleled insights in hospitality trends.

Insights Prepared by HWTC

As experts in hospitality, we have a responsibility to share our learnings with the industry. Our collaborative research publications highlight what is happening in the workforce today and what you should prepare for tomorrow.  

Monograph Series: Issue 7b

Continued from Issue 7a – This explores the concept of micro credentials in more detail how we developed our approach to building and validating them.

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Monograph Series: Issue 7a

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 6. Focus: Serving Recovery with Soft Skills. List of report highlights. In this issue: What are soft skills? Why are soft skills important for both employers and their teams? How can soft skills development support pandemic recovery and workforce resilience?

Monograph Series: Issue 6

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Soft Skills in Ontario’s Post-Pandemic Hospitality and Food Services Sector

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 5, Part Two. Focus: Workforce Development Intermediaries as Interpreters of Labour Market Information (LMI). List of report highlights. In this issue: What is nowcasting? Impact of automating the analysis of labour market information. Human vs Machine - What workforce Development Intermediaries can do that machines can't.

Monograph Series, Issue 5, Part Two

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 5, Part One. Focus: Workforce Intermediaries as Creators of Labour Market Information (LMI). List of report highlights. In this issue: what is labour market information? How do workforce intermediaries create timely labour marker information? Six attributes of quality labour market information.

Monograph Series: Issue 5, Part One

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 4. Focus: Mapping Career Potential with Lattice Pathways. List of report highlights. In this issue: What if there is more to career progression possibilities than the traditional corporate ladder? What is a Career Lattice Model and why is it more important now, than ever? How can a local career lattice help?

Monograph Series: Issue 4

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 3. Focus: A Rapid Response Approach to Mitigating the Impact of Local and Massive Workforce Disruptions. List of report highlights. In this issue: What are Rapid Response approaches to workforce disruptions? What can be learnt from Rapid Responses in other jurisdictions? How can sector-focused paid responses serve to mitigate the impact of retrenchment on workers, their employers, and their communities at large?

Monograph Series: Issue 3

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 2. Focus: Exploring Critical Perspectives on Workforce Engagement and Retention. List of report highlights. In this issue: Employers value and seek an engaged and stable workforce that is ready to meet and grow with business priorities. Job Seekers and Employees are motivated by social, personal and economic drivers to maintain income security and progress along promising career pathways. Workforce Development Service Providers in our communities are mandated and available to support emloyment goals for the most vulnerable job seekers and employees.

Monograph Series: Issue 2

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Hospitality Workers Training Centre. Thumbnail for Monograph Series: Issue 1. Focus: Employee Retention Key to Workforce Objectives. List of report highlights. In this issue: How do Employers build skilled team, ready to perform and grow with business priorities? What investments are most likely to optimize a productive and stable workforce? When is the best time for the optimal returns on such workforce investments? Who along Canada's skilled labour pipeline, is responsible for identifying and operationalizing such investments?

Monograph Series: Issue 1

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