Facilitator Instructor

Facilitator/Instructor

The Facilitator/Instructor will lead and deliver programs and training modules as necessary both virtually and in-person for new entrants, incumbent workers and displaced workers in Toronto’s Hospitality Industry. Courses are delivered during the day, evenings and weekends and are between 1 day – 8 weeks in length. Facilitator /Instructors may have specific experience in particular areas of the Hospitality Industry and be expected to deliver vocational training as needed in their area of expertise. Facilitator/Instructors have experience in facilitation and or education, and/or program delivery. All Facilitator/Instructors are expected to learn to deliver all training modules and employment readiness curriculum as members of the training team.

The Facilitator/Instructor is the key agent in transmitting and teaching occupational standards, soft skills, job search and employment readiness skills and tools, and workplace expectations and readiness for participant/clients to not only find employment, but to retain employment. The Facilitator/Instructor is a key driver in the success and quality of training and programming and is therefore expected to have familiarity with, understand and apply the fundamental principals of adult education through a trauma informed lens.

Responsibilities include: 

• Establishing a course culture of high standards, professionalism, social support, peer engagement and inclusivity

• Abiding by a strict code of conduct that values and respects confidentiality of all participant information

• Considering, respecting and responding to the needs of all participants either personally or by engaging other professionals at HWTC

• Fully engaging in and leading training courses with a high standard for work-habits, positive attitude/moral, peer support, teamwork, respect and pride

• Comfortably facilitating both in person and virtually using relevant cutting edge tools and technologies and being flexible and adaptable to new methods and technologies as they emerge

• Developing and following curriculum outlines and lesson plans to effectively articulate all curricular elements including the administration of quizzes, assessments and performance feedback

• Coaching participants through hands-on vocational training, grooming, motivation and communication as necessary

• Working collaboratively with Facilitator/Coaches and the whole training team to always improve HWTC’s training programs, curriculum and participant supports

• Working in partnership with all HWTC teams and staff to support participants throughout their journey with HWTC from intake through post employment

• Participating in case conferences to best communicate participant strengths, challenges and individual circumstances and needs to the whole team

• Course administration, material preparation and organization

• Data entry and tracking

• Participant follow-up as necessary

Other Duties:

In addition to these primary responsibilities, The Facilitator/Instructor will be responsible for

• Participating in community outreach events with partners to promote HWTC and training opportunities;

• Representing HWTC at external events to establish the reputation of HWTC.

• Participating in HWTC planning activities

• Contributing to establishing and executing plans and or products to support organizational growth and development.

• Contributing to weekly Operational meetings and monthly staff meetings.

• Supporting strategic and operational planning activities.

• Other duties as required.

Accountabilities 

The Facilitator/Instructor role is a full-time position with variable hours including days, evenings, and weekends as and when needed. During a course the Facilitator/Instructor will work either virtually or from the delivery venue. When not providing direct delivery, the Facilitator/Instructor will work regular 9-5 hours either at HWTC offices, or virtually, as needed.

The Facilitator/Instructor reports to the Training Manager.

Working Conditions 

Physical Demands:
No unusual demands

Environmental Conditions:
An office environment

Sensory Demands:
Significant time online and in front of a computer screen.

Mental Demands:
Confrontational situations with staff and or participants may arise. Zero Tolerance and Conflict Resolution policies are in place and share upon hire.

Training or Certifications Required:
None

Equipment or Protective Devices Required:
None

Potential Health and Safety Risks:
None