Facilitator Instructor

Oct 18, 2022

About Us

As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career and supporting hospitality employers in recruiting and retaining valued employees.

About the Role

As a member of HWTC’s instructional team, you are a key agent in facilitating workshops and teaching occupational standards, soft skills, job search and employment readiness skills to new entrants, incumbent workers and displaced workers in the Hospitality Industry.

Your experience as a group facilitator combined with your professional experience in the hospitality industry enables you to teach and coach participants about the theoretical and industry specific technical, attitudinal and behavioral performance expectations that will support participants to not only find, but to also retain employment.

You will skillfully deliver training programs both virtually and in-person during the day, evenings and weekends. HWTC’s programs are cohort based and last between 1 day-8 weeks in length.

Responsibilities Include

  • Delivering high quality training programs that are responsive to the technical and social-emotional skills requirements of employers and that best prepare HWTC participants to gain and retain employment.

  • Following and developing curriculum outlines and lesson plans to effectively articulate all curricular elements including the administration of quizzes, assessments and performance feedback

  • Applying the fundamental principles of adult education through a trauma informed lens to establish a course culture of high standards, professionalism, social support, peer engagement, equity and inclusivity.

  • Modeling high standards for work-habits, positive attitude/moral, peer support, teamwork, respect and pride in the delivery of training programs.

  • Managing course administration including; material preparation and distribution, coordination and scheduling of resources, speakers or other delivery requirements.

  • Responding to the needs of all participants either personally or by engaging other professionals at HWTC.

  • Completing required data entry and tracking in Salesforce in a timely and accurate manner, to inform and support the participants’ service plans.

About You

  • Hospitality industry experience – housekeeping or front of house restaurant experience minimum 3 years.

  • 3-5 years teaching/facilitation experience

  • Certificate in Adult Education an asset

  • Experience with Saleforce a significant asset

  • Strong interpersonal skills

  • An understanding of systemic issues that affect the experience and needs of learners/job seekers, including individuals with: English as a Second Language, experience in the refugee and immigration system, experiences of poverty, trauma, disabilities and mental health experiences.

  • The ability to work independently, with a strong sense of ownership/ accountability for your assigned tasks

  • Adaptable, collaborative and comfortable with ambiguity.

  • Delights in problem solving and dedicated to continuous improvement

  • Excellent communications and time management skills

This is a full-time position. The salary range is between $55,000 – $65,000. We have a 100% employer funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience.



View full job description

Facilitator/Instructor

The Facilitator/Instructor will lead and deliver programs and training modules as necessary both virtually and in-person for new entrants, incumbent workers and displaced workers in Toronto’s Hospitality Industry. Courses are delivered during the day, evenings and weekends and are between 1 day – 8 weeks in length. Facilitator /Instructors may have specific experience in particular areas of the Hospitality Industry and be expected to deliver vocational training as needed in their area of expertise. Facilitator/Instructors have experience in facilitation and or education, and/or program delivery. All Facilitator/Instructors are expected to learn to deliver all training modules and employment readiness curriculum as members of the training team.

The Facilitator/Instructor is the key agent in transmitting and teaching occupational standards, soft skills, job search and employment readiness skills and tools, and workplace expectations and readiness for participant/clients to not only find employment, but to retain employment. The Facilitator/Instructor is a key driver in the success and quality of training and programming and is therefore expected to have familiarity with, understand and apply the fundamental principals of adult education through a trauma informed lens.

Responsibilities include: 

  • Establishing a course culture of high standards, professionalism, social support, peer engagement and inclusivity

  • Abiding by a strict code of conduct that values and respects confidentiality of all participant information

  • Considering, respecting and responding to the needs of all participants either personally or by engaging other professionals at HWTC

  • Fully engaging in and leading training courses with a high standard for work-habits, positive attitude/moral, peer support, teamwork, respect and pride

  • Comfortably facilitating both in person and virtually using relevant cutting edge tools and technologies and being flexible and adaptable to new methods and technologies as they emerge

  • Developing and following curriculum outlines and lesson plans to effectively articulate all curricular elements including the administration of quizzes, assessments and performance feedback

  • Coaching participants through hands-on vocational training, grooming, motivation and communication as necessary

  • Working collaboratively with Facilitator/Coaches and the whole training team to always improve HWTC’s training programs, curriculum and participant supports

  • Working in partnership with all HWTC teams and staff to support participants throughout their journey with HWTC from intake through post employment

  • Participating in case conferences to best communicate participant strengths, challenges and individual circumstances and needs to the whole team

  • Course administration, material preparation and organization

  • Data entry and tracking

  • Participant follow-up as necessary

Other Duties:

In addition to these primary responsibilities, The Facilitator/Instructor will be responsible for

  • Participating in community outreach events with partners to promote HWTC and training opportunities;

  • Representing HWTC at external events to establish the reputation of HWTC.

  • Participating in HWTC planning activities

  • Contributing to establishing and executing plans and or products to support organizational growth and development.

  • Contributing to weekly Operational meetings and monthly staff meetings.

  • Supporting strategic and operational planning activities.

  • Other duties as required.

 

Accountabilities 

The Facilitator/Instructor role is a full-time position with variable hours including days, evenings, and weekends as and when needed. During a course the Facilitator/Instructor will work either virtually or from the delivery venue. When not providing direct delivery, the Facilitator/Instructor will work regular 9-5 hours either at HWTC offices, or virtually, as needed.

The Facilitator/Instructor reports to the Training Manager.

Working Conditions 

Physical Demands:
No unusual demands

Environmental Conditions:
An office environment

Sensory Demands:
Significant time online and in front of a computer screen.

Mental Demands:
Confrontational situations with staff and or participants may arise. Zero Tolerance and Conflict Resolution policies are in place and share upon hire.

Training or Certifications Required:
None

Equipment or Protective Devices Required:
None

Potential Health and Safety Risks:
None

How to Apply

Interested applicants should send a resume and letter outlining interest, qualifications and salary expectations to: careers@hwtc.ca

Applications without a letter outlining interest and confirming salary expectations will not be reviewed. Please note you will be required to complete a skill-based assignment, to be prepared in advance and presented at the interview, should you be selected for an interview.

Deadline

We thank all of those who apply, but only those candidates who have been shortlisted will be contacted for follow-up.

HWTC is committed to supporting and sustaining a safe workplace for all staff and participants. All employees must be fully vaccinated by a Health Canada-approved COVID-19 vaccine. Individuals with valid medical or other human rights-based exemptions may request accommodation within the policy.

HWTC is committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

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