Innovative HR Strategies in Hospitality: From Recruitment to Retention

May 4, 2023
restaurant workers together as team

The hospitality industry is one of the most dynamic and rapidly evolving industries, with people management being an integral aspect of this evolution. As the industry becomes more competitive, businesses are looking for innovative ways to attract, retain and manage their staff. There are some trends on the horizon that will have major impact for hospitality employers and workers:


Micro-credentials are gaining popularity as an effective way of attracting and retaining top talent in the hospitality industry. Short, focused training programs are designed to enhance employee skills and knowledge in a specific area, allowing them to improve their performance in their roles. A hotel, for example, might offer a micro-credential in conflict management to enhance their employees’ ability to provide deal with challenging situations with guests.

Employee Experience

Businesses are increasingly focusing on employee experience to create a more supportive and inclusive workplace. Flexibility in scheduling, paid time off, health benefits, and retirement plans are some of the ways businesses are prioritizing the well-being of their employees. Programs to support mental health, such as counseling services and stress management workshops, are also becoming more common.

Diversity and Inclusion

Diversity and inclusion are becoming more important in the hospitality industry as businesses recognize the need for a workforce that can cater to a diverse customer base. Programs to attract and retain a more diverse workforce include recruiting from underrepresented groups, offering mentorship programs for employees from diverse backgrounds, and creating a culture that values diversity and encourages open communication.


Technology is increasingly being used in the hospitality industry to enhance the employee experience, streamline processes, and improve communication. Mobile apps that allow employees to access their schedules, request time off, and communicate with managers are becoming more common. Additionally, technology is being used to automate processes, such as compliance training and performance management.

The hospitality industry is evolving, and HR trends are adapting to meet the changing needs of employees and businesses alike. From micro-credentials to employee benefits, businesses are adopting innovative approaches to attract and retain top talent, create a supportive and inclusive workplace and streamline processes. By embracing these trends, businesses can stay ahead of the competition and create a positive workplace.

HWTC Hospitality HR trends infographic

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