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Upskill Your Employees

Why train with us

HWTC training in action — workers practising hospitality skills

We support your mandate

We help clients earn credentials, build confidence, and move into the workforce while you meet performance targets.

Hospitality worker engaged with a colleague

Flexible formats

Online and instructor-led classes that fit individualized service plans.

Hospitality worker leading a service team

Quick and affordable

No time to lose – Targeted, timely programming that doesn’t miss a beat. 

Hospitality worker preparing a workstation

Retention and promotion supports

Upskilling opportunities that help cross-train and promote from within.

Training formats

Self-paced courses

Online modules learners complete on their own schedule.

Instructor-led training

Live sessions in Toronto or via Zoom.

Webinars

Topical sessions for service providers and employer teams.

Discover our courses

Browse our full course catalog by category. Click any category to expand and see the courses inside. Every course links directly to the registration page on courses.hwtc.ca.

Workplace Compliance

4 courses are offered in this category.

Accessibility for Ontarians with Disabilities Act (AODA)

Foster accessible, inclusive workplaces with practical AODA and Universal Design skills.

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Occupational Health and Safety Training (OHSA)

Understand worker rights, hazards, and safety responsibilities under Ontario’s OHSA.

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Workplace Hazardous Materials Information System (WHMIS)

Read labels, use Safety Data Sheets, and handle hazardous materials safely.

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Workplace Violence and Harassment Training

Recognize, prevent, and address workplace violence and harassment under the law.

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Job Search Success

4 courses are offered in this category.

Job Search

Practical strategies for navigating job sites, applications, and LinkedIn.

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Preparing for Interviews

Build confidence, practise common questions, and present yourself professionally.

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Resume Writing

Build a strong, tailored resume that stands out to employers.

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Transferable Skills Training

Recognize and articulate your transferable skills with a personal mind-map.

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Food and Beverage Certifications

2 courses are offered in this category.

Safe Food Handling

Earn the Safe Food Handling certificate essential for food service jobs.

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Smart Serve Training

Earn the Smart Serve certificate required to serve alcohol in Ontario.

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Workplace Success

5 courses are offered in this category.

Anti-bias Training for the Workplace

Recognize personal biases and adopt strategies for a more inclusive workplace.

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Customer Service Training

Build practical customer service skills that create memorable guest experiences.

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Self-Regulation Part 1: Social Styles

Identify your social style and learn how it shapes your work interactions.

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Self-Regulation Part 2: Social Skills

Build nine essential social skills for long-term workplace success.

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Working in Teams Training

Communicate, collaborate, and contribute positively to any team.

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Leadership

5 courses are offered in this category.

Allyship and Creating Safer Spaces

Apply real-world strategies for inclusion and allyship as a leader.

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Coaching for Leaders

Recognize coaching opportunities, set goals, and measure team improvement.

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Leadership Styles

Discover leadership styles and when to apply each effectively.

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Motivating and Engaging Employees

Strategies leaders use to motivate and engage their teams for maximum impact.

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Qualities of a Good Leader

Recognize and apply leadership qualities that inspire teams and drive performance.

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