Author: Melanie Esteves

Hospitality Unwrapped: The Vital Ingredients of a Satisfying Job

Posted on by Melanie Esteves

A good job is more than just a means of earning a paycheck; it’s a source of fulfillment, professional growth, and overall well-being. As the hospitality industry continues to evolve, the definition of a “good job” expands beyond salary to encompass various factors that contribute to a worker’s satisfaction and success.

Compensation and Benefits

Fair compensation is the foundation of a good job. Adequate pay that aligns with industry standards and reflects an individual’s skills and experience demonstrates respect for an employee’s contributions. Additionally, benefits such as health insurance, retirement plans, and paid time off showcase an employer’s commitment to the well-being of their workforce, enhancing job security and peace of mind.

Work-Life Balance

In today’s fast-paced world, work-life balance is no longer a luxury; it’s a necessity. A good job respects the boundaries between professional and personal life, allowing workers to recharge and pursue activities beyond their jobs. Flexible work arrangements and working hours contribute to reduced stress levels and increased job satisfaction.

Opportunities for Learning and Growth

A good job provides ample opportunities for learning and growth, including training programs, skill development like Micro-credentials, and avenues for career advancement. The chance to acquire new skills and take on challenging tasks not only enhances job satisfaction but also prepares workers for future career opportunities.

Supportive Work Environment

A positive work environment is crucial for fostering creativity, productivity, and a sense of belonging. A good job offers a supportive atmosphere where teamwork, collaboration, and open communication are encouraged. A culture that values diversity and inclusion ensure that every employee’s voice is heard and respected.

Recognition and Feedback

Recognition and feedback fuel motivation and build a sense of accomplishment. A good job acknowledges and celebrates employees’ achievements, both big and small. Constructive feedback provides guidance for improvement and helps individuals align their efforts with organizational goals, contributing to a sense of purpose and growth.

A good job goes beyond a simple exchange of labor for compensation. It includes fair compensation, work-life balance and growth opportunities. As the workforce continues to evolve, hospitality employers who recognize and prioritize these components are not only cultivating a satisfied workforce but also creating an environment where individuals can thrive, contribute, and find lasting fulfillment in their careers.

 

HOW CAN WE MAKE THE HOSPITALITY INDUSTRY BETTER?

HWTC, The Bartenders Benevolent Fund and The SHoW-TO all exist to support the hospitality industry with research, training and resources.

We believe that the hospitality industry is a great place to work, but we also know that there are things we can do to make it even better for workers.

We want to hear from you:

  • Tell us what a good job in hospitality looks like.
  • Let us know what you love about this industry.
  • Share what would make hospitality jobs even better
TAKE THE SURVEY HERE

Recertification Deadline looms for Smart Serve Ontario Certificates

Posted on by Melanie Esteves

In a bustling world where responsibilities and commitments often take center stage, it’s not uncommon for deadlines to sneak up on us. In a bid to address the challenges posed by last-minute recertifications, the Alcohol and Gaming Commission of Ontario (AGCO) has extended Smart Serve recertification window. The new deadline was set for August 31st, 2023.  Now that date is quickly approaching and the window for recertifications is closing.

Why It Matters

Maintaining an up-to-date certification is not just a formality; it’s a commitment to ensuring the responsible service of alcohol. Whether you’re a bartender, server, or manager, possessing a valid Smart Serve certificate demonstrates your dedication to adhering to AGCO regulations and prioritizing the safety of patrons and the community.

Seizing the Opportunity

For those holding certificates, this extended recertification window is an open door to demonstrating your commitment to excellence. By seizing this opportunity and recertifying your credentials promptly, you actively contribute to the industry’s reputation for responsible alcohol service.

Navigating the Process

Smart Serve Ontario acknowledges the patience and understanding required during periods of high demand. Their commitment to supporting the industry and ensuring the highest standards of responsible alcohol service is unwavering. To learn more about the recertification process, gather information, or initiate your recertification journey, the Smart Serve website and dedicated support team are readily available resources.

This extended recertification window marks a significant milestone in ensuring the responsible service of alcohol across Ontario. By embracing this opportunity, individuals and the industry at large can continue to set the standard for excellence in responsible alcohol service.

Fueling Change: HWTC’s Funding Win Amplifies Hospitality Industry Support

Posted on by Melanie Esteves

During the pandemic, HWTC provided essential support to workers and employers in the Hospitality industry, an area significantly impacted by closures and restrictions. Post-pandemic, this sector faced challenges in staffing, retention, and increased costs. Despite recovery, many businesses grapple with finding skilled employees and maintaining staff over time.

We’re thrilled to share that HTWC secured funding from the Community Services Recovery Fund. This funding empowers us to continue aiding hospitality employers with valuable data and resources. Our access to relevant data sources can enhance decision-making in recruitment and retention for these employers.

However, data in its raw form – comprising numbers, statistics, and figures – can be perplexing to interpret. Data visualization simplifies this complexity by presenting information clearly and concisely. Visual aids like charts, graphs, and maps unveil patterns, trends, and correlations within datasets at a glance. This visual context makes data easier to understand and analyze, significantly increasing its practicality.

Data visualization doesn’t just simplify, it empowers. It lets us effortlessly identify trends, patterns, and correlations within datasets. Various types of visualizations, from line charts to scatter plots and heatmaps, enable analysts to delve into data from diverse angles. This exposes insights hidden in raw formats, which can prove pivotal for proactive decision-making and strategic planning. It helps organizations and individuals stay ahead of the curve.

The Community Services Recovery Fund, a $400 million initiative by the Government of Canada, is aiding charities and non-profits as they adapt for pandemic recovery. These organizations play a pivotal role in addressing enduring social challenges faced by communities.

HWTC is immensely grateful for this funding, which energizes our commitment to supporting the hospitality industry. We’re eager to see the positive impact it will have as we continue our vital work.

government of canada

Job Postings: The key to a better workforce

Posted on by Melanie Esteves

In the dynamic world of hospitality recruitment, the significance of crafting impactful job postings cannot be overstated. A well-crafted job posting goes is more that just listing qualifications and responsibilities.  It serves as a strategic communication tool that attracts top-tier talent, showcases your brand and ultimately shapes the composition of your candidate pool.  Here are a few reasons why enhancing your job postings can help:

Finding your perfect match

A well written job posting acts like a magnet, attracting more candidates and potentially those that are the perfect fit for your role. By clearly spelling out the skills you need, plus the benefits of working for your business, you are more likely to stand above other employers who are recruiting for similar positions.

Showcasing your culture

Job postings are a great opportunity to showcase the vibrancy of your establishment’s culture. The language, tone, and style of the posting should reflect the experience you offer to staff and guests.  Candidates who resonate with these words are more likely to apply, increasing the chance of finding individuals who seamlessly fit into your team.

Embracing Diversity and Inclusion

Inclusive language in job postings is crucial to attract a diverse array of candidates. Certain phrases or terms can unintentionally deter qualified applicants from diverse backgrounds. Employers should consider gender-neutral language and avoid any biased wording to ensure all potential candidates feel welcomed and encouraged to apply.

Elevating Your Brand

Job postings play a vital role in shaping your brand image. A well-crafted posting that highlights the unique experiences and growth opportunities your business offers can entice top-tier talent, including those who may not actively be seeking a new position.

Job postings are an art and a science that demands in-depth understanding of the industry’s unique requirements. A carefully crafted job posting not only attracts the right talent but also enhances your brand image, leaving a lasting impression on potential candidates. Ultimately, the right job posting plays a pivotal role in shaping your ideal talent pool, leading to successful hires that elevate the success of your business.

HWTC is currently conducting research into the best practices of Hospitality Job Postings and will be leveraging these finding to help employers in the future improve their recruitment and hiring practices. Stay tuned for more updates on this exciting project in the future.

Liftoff: The Ultimate Job Exploration Tool for Ontario Job Seekers

Posted on by Melanie Esteves

In today’s competitive job market, finding the right career path can be a daunting task for job seekers. The ever-changing landscape of the hospitality and tourism industries can make it challenging to navigate through numerous opportunities and identify the perfect fit.

HWTC has developed a powerful but easy to use tool called LiftOff.  It is an innovative website that that helps job seekers in Ontario explore hospitality careers and identify job opportunities based on their skills and experience.

LiftOff is built with data from Vicinity Jobs, a company specializing in Canadian Labor Market analytics, and job posting data from the Canada Job Bank. Together this data provides users with a unique career exploration experience, educating them about hospitality careers and then directing them to current job opportunities.

Vicinity Jobs provides aggregated labour market data to Liftoff, showing job frequency and educational, certification and skill demands by occupation. Although its name might suggest otherwise, Vicinity Jobs is not a job board. Instead, it offers information about which jobs and skills are highly sought after by employers.

The Canada Job Bank is a platform that offers job seekers access to verified job postings from employers. These job postings include details on the required skills, certifications and educational requirements for each posting. The Canada Jobs Bank has partnerships with, and includes postings from many of the large Canadian job search sites including; Indeed, Monster Jobs and Magnet. As a result, the Canada Job Bank includes a broad representation of job opportunities.

Liftoff is a game-changing job exploration tool that offers a wealth of value to job seekers. With its skill-based searching ability, the platform simplifies the job search process and maximizes the chances of landing the ideal job.

So, if you’re a job seeker ready to take the leap, liftoff.careers.com is your launchpad to success. Happy job hunting!

Micro-credentials put you ahead of the pack

Posted on by Melanie Esteves

In today’s fast-changing job market, continuous learning is key to unlocking career opportunities. That’s where micro credentials come in – they offer flexible and relevant learning options. Whether you’re looking for a job or aiming to improve your skills, micro credentials can help.

Micro-credentials are bite-sized, focused learning that provide you with specific skills and knowledge in a specific skill. Unlike traditional degree programs, micro credentials offer targeted and condensed learning experiences, allowing you to acquire expertise in high-demand areas quickly.

When you successfully completed a micro-credential, you will be awarded a ebadge – this digital certificate can be added to your resume, LinkedIn profile or HR file.

There are many benefits to micro-credentials including:

In-Demand Skills
Micro-credentials focus on specialized knowledge, giving you the expertise employers are seeking. Instead of long degree programs, micro-credentials provide targeted learning modules that quickly teach you in demand skills. This helps you stay competitive and stand out from other job candidates.

Flexibility
Micro-credentials are designed to fit into your busy life. They’re shorter and more flexible than traditional training. You can learn at your own pace, making it easier to juggle work, family, and other commitments.

Employability
Micro-credentials give you tangible proof of your skills. Adding them to your resume or LinkedIn profile shows employers your commitment to learning and makes you a more attractive candidate. Employers value candidates who continuously update their skills and have specialized knowledge.

Keeping Up with Industry
The hospitality industry is always evolving, and micro-credentials help you stay up-to-date. They allow you to learn about the latest skills and procedures. By gaining new skills or refreshing existing ones, you’ll stay relevant and adapt to industry changes.

Advancing Your Career
Micro-credentials can open doors for career advancement and promotion. By gaining specialized knowledge, you position yourself as an expert. This can lead to new opportunities and increase your chances of getting promoted or transitioning to a new role.

Micro-credentials offer a world of benefits for job seekers and workers. They provide specific skills, flexibility, and improved employability. With their flexibility and ability to advance your career, micro-credentials can help you achieve your professional goals. Embrace the power of micro-credentials, unlock your potential, and embark on a journey of success. 

Learn more about HWTC micro credentials here 

Explore Hospitality Jobs

Posted on by Melanie Esteves

The hospitality industry is a dynamic sector that offers a wide range of career opportunities. From restaurants and hotels to banquet halls and event spaces, this industry provides numerous roles for job seekers with a passion for delivering exceptional guest experiences.  Here is an overview of the key jobs and locations for hospitality related careers:

restaurant workers

Restaurant

Restaurants are the heart and soul of the hospitality industry, offering diverse culinary experiences to patrons. Here are some common roles you can find in a restaurant setting:

Host/Hostess
The first point of contact for guests, hosts/hostesses greet and seat patrons, manage reservations, and assist in coordinating table assignments.

Server/Waiter/Waitress
These professionals provide excellent customer service, take orders, and ensure a smooth dining experience for guests.

Bartender
Responsible for crafting and serving beverages, bartenders also engage with customers, creating a lively atmosphere.

Chef/Cook
Skilled in culinary arts, chefs and cooks prepare and present meals while maintaining high standards of quality and hygiene.

hotel workers

Hotel or Motels

Hotels offer a wide array of services, from accommodation to dining and event planning. Here are some key roles within a hotel:

Front Desk Agent
This role involves handling guest check-ins, check-outs, reservations, and inquiries, providing a warm and welcoming experience.

Concierge
Knowledgeable about local attractions, a concierge assists guests with information, recommendations, and arranges special requests.

Housekeeping Staff
Responsible for maintaining cleanliness and orderliness of guest rooms, housekeeping staff ensure a comfortable and hygienic environment.

banquet workers

Banquet Hall

Banquet halls host various events, including weddings, conferences, and parties. Here are some roles involved in the execution of such events:

Event Planner
From conceptualizing to coordinating, event planners work closely with clients to organize and execute memorable events.

Banquet Manager
Responsible for overseeing the smooth operation of events, banquet managers coordinate with staff, handle logistics, and ensure customer satisfaction.

Catering Staff
From chefs to servers, catering staff prepare and serve food and beverages, ensuring the highest standards of quality and presentation.

The hospitality industry is a vibrant and diverse field, offering an array of job opportunities across restaurants, hotels, and banquet halls. Whether your passion lies in food and beverage service, guest relations, event planning, or culinary arts, this industry provides avenues for growth and professional development. HWTC offers training in many of these roles, learn more on our Programs page or by booking a 15 call with our career counsellor.

AI’s Role in Shaping the Future of Hospitality

Posted on by Melanie Esteves

Artificial Intelligence (AI) is an exciting technology that is set to transform the hospitality industry. From providing personalized experiences to improving operational efficiency, AI has the potential to revolutionize the way hotels, restaurants, and other hospitality businesses operate Let’s delve into the exciting possibilities that AI holds for creating smarter, more efficient, and guest-focused experiences in the world of hospitality.

Personalized Guest Experiences
AI enables hospitality businesses to offer highly personalized guest experiences. By analyzing vast amounts of data about guest preferences and behavior, AI-powered systems can provide tailored recommendations, personalized offers, and customized services. This means that hotels and restaurants can better anticipate and meet individual guest needs, enhancing overall satisfaction and loyalty.

Improved Operational Efficiency
AI technologies have the potential to streamline operations and improve efficiency in the hospitality industry. Intelligent automation can optimize various processes, such as managing reservations, controlling inventory, and scheduling staff. This reduces errors and allows employees to focus on more complex tasks. AI-powered chatbots and virtual assistants can handle guest inquiries, provide real-time assistance, and facilitate contactless check-ins, enhancing operational efficiency and guest convenience.

Data-driven Decision Making
The hospitality industry generates a lot of data every day. AI can analyze this data, uncover valuable insights, and provide actionable recommendations to inform strategic decision-making. By leveraging AI-driven analytics, businesses can gain a deeper understanding of guest preferences, market trends, and operational performance. This data-driven approach enables proactive decision-making, helping businesses optimize pricing, marketing campaigns, and resource allocation to drive revenue growth.

Improved Revenue Management
AI algorithms can significantly enhance revenue management strategies in the hospitality industry. By analyzing factors like market demand, competitor pricing, and historical data, AI-powered systems can adjust pricing and inventory availability in real-time. This intelligent pricing optimization ensures maximum revenue potential while remaining competitive. It allows businesses to achieve better revenue performance and profitability.

Enhancing Safety and Security
AI technologies offer advanced capabilities to improve safety and security in the hospitality industry. AI-powered surveillance systems can detect and identify potential security threats in real-time, ensuring a safe environment for guests and staff. Additionally, AI algorithms can monitor guest behavior to identify suspicious activities and prevent fraud. AI-powered systems can also assist in maintaining hygiene protocols, such as monitoring cleaning schedules and air quality, to ensure a safe and healthy environment for guests.

Artificial Intelligence is set to transform the hospitality industry, offering exciting possibilities for personalized guest experiences, operational efficiency, data-driven decision-making, revenue management, and safety and security. Embracing AI technologies allows hospitality businesses to stay ahead and deliver exceptional guest experiences. While challenges such as data privacy and ethical considerations need to be addressed, the potential benefits of AI in the hospitality industry are immense. By harnessing the power of AI, the hospitality industry can pave the way for a more efficient, innovative, and guest-focused future.

Badges to Brilliance: Powering Recruitment and retention with Micro Credentials

Posted on by Melanie Esteves

The current competitive hospitality job market means finding and keeping skilled employees can be challenging. With the rise of micro credentials, employers now have a valuable tool to validate workers’ knowledge and skills in specific areas of expertise. Micro credentials can also play a key role in retention by offering an affordable way to upskill or reskill current employees.

Understanding Micro Credentials
Micro credentials are bite-sized certifications or digital badges that validate an individual’s specific skills, knowledge, or competencies in a particular area. Unlike traditional degrees or certifications, micro credentials focus on targeted skills and can be earned through online courses, workshops, or practical assessments. By earning micro credentials, workers can demonstrate their expertise and stand out in a competitive job market.

Micro credentials can be noted on resumes or displayed digitally via an ebadge.  This digital file is secure and validated and when clicked on will give all the details of knowledge and / or skill verified via the micro credential. 

Validating Skills for Specialized Roles
In the hospitality industry, certain roles require specialized skills, such as conflict management, culinary techniques or WHMIS. By incorporating micro credentials into the recruitment and hiring process, employers can ensure that candidates possess the necessary skills or knowledge for specific positions.

Showcasing Professional Development
Micro credentials not only validate existing skills but also showcase a candidate’s commitment to ongoing professional development. Hospitality employers can use micro credentials as an indicator of a candidate’s eagerness to learn and stay updated with industry trends. This demonstrates a growth mindset and a willingness to contribute to the organization’s success.

Attracting Top Talent
The use of micro credentials in the recruitment process can help hospitality employers attract top talent. Job seekers, particularly those with a passion for continuous learning, are increasingly seeking opportunities to enhance their skill sets and demonstrate their expertise. By advertising positions that value and recognize micro credentials, employers can attract highly motivated and skilled candidates who are eager to contribute their specialized knowledge.

Customizing Training Programs
Micro credentials can play a significant role in customizing career paths and training programs with current employees. By identifying the specific skills and competencies required for different career tracks, employers can invest in targeted micro credential programs to upskill their existing workforce. This approach fosters employee engagement, promotes career advancement, and ensures a skilled and adaptable workforce.

Micro credentials provide a valuable means for hospitality employers to enhance the recruitment and hiring process by validating workers’ knowledge and skills. By leveraging micro credentials, employers can identify qualified candidates, validate specialized skills, and attract top talent. Furthermore, these credentials serve as a testament to an individual’s commitment to professional development, fostering a culture of continuous learning within the organization. Embracing micro credentials not only enhances the recruitment process but also supports the growth and success of the hospitality industry as a whole.

HWTC offers a range of micro credentials specifically designed for the hospitality industry – contact us to learn how we can help your business!

Hospitality 2.0: Anticipating Customer Demands in the Future Landscape

Posted on by Melanie Esteves

In the rapidly evolving landscape of the hospitality industry, understanding and adapting to changing guest expectations is crucial for sustained success. As technological advancements, demographic shifts, and cultural changes shape the travel experience, hospitality employers must proactively adjust their strategies to meet these evolving demands.

Here are some key trends and recommendations that will impact customer service in the future:

Personalized Experiences: Beyond Traditional Hospitality
Customers today crave personalized experiences that go beyond traditional hospitality offerings. Employers can enhance guest satisfaction by understanding individual preferences, anticipating needs, and tailoring services accordingly. Utilize guest data to create customized recommendations, surprise and delight customers with personalized amenities, and offer tailored experiences that align with their interests and values. This personalized approach fosters guest loyalty, positive reviews, and word-of-mouth referrals.

The Rise of Experiential Travel: Immersion and Authenticity
Experiential travel has gained significant popularity, particularly among millennials and Gen Z travelers. These guests seek immersive, authentic experiences that connect them with local culture and communities. Hospitality employers can adapt by curating unique experiences such as local food tours, cultural workshops, or collaborations with local artisans. Engage guests by showcasing the destination’s hidden gems and providing opportunities for meaningful connections, leaving a lasting impression.

Seamless Integration of Technology: Enhancing Guest Interactions

Technology plays a vital role in meeting guest expectations and streamlining operations. Employers should leverage technology to enhance guest interactions while maintaining a human touch. Implement mobile check-in and keyless entry systems for convenience, utilize chatbots for quick responses and personalized recommendations, and adopt smart room features for a connected and comfortable stay. Striking the right balance between technology and human interaction elevates the guest experience.

Catering to Millennial and Gen Z Travelers: Values and Authenticity
Millennial and Gen Z travelers value experiences that align with their beliefs and reflect their authentic selves. Hospitality employers should embrace sustainability practices, promote social responsibility, and showcase local partnerships. Provide eco-friendly amenities, support local communities through initiatives or partnerships, and communicate your commitment to social and environmental causes. By aligning with these values, you create a sense of purpose and resonate with the younger generation.

Embracing Online Reviews and Social Media: Influence and Transparency
Online reviews and social media have become influential sources of information for travelers. Employers must actively monitor and respond to guest reviews, utilizing feedback to improve services and address concerns promptly. Engage with guests on social media platforms, share user-generated content, and leverage influencers to amplify your brand. Embracing transparency and actively managing your online reputation can positively impact guest perceptions and attract new customers.

The future of hospitality lies in adaptability and responsiveness to changing guest expectations. By embracing personalized experiences, experiential travel, seamless technology integration, catering to millennial and Gen Z preferences, and leveraging online reviews and social media, employers can stay ahead in a competitive landscape. By proactively embracing these trends and continuously evolving, hospitality businesses can provide exceptional guest experiences and thrive in the dynamic world of travel and hospitality.

Unlocking the Secret Sauce: Creating an Unforgettable Company Culture in Hospitality

Posted on by Melanie Esteves

The fast-paced and demanding nature of the hospitality industry makes building a strong company culture paramount to attract and retain talented employees, enhance guest experiences, and drive business success. A positive work environment fosters employee satisfaction, engagement, and loyalty, leading to higher productivity and better customer service. There are many ways to foster a positive workplace culture, here are some best practices with examples of how businesses’ have implemented these suggestions:

Employee Recognition Programs

One of the key aspects of building a strong company culture is recognizing and appreciating the efforts of your employees. Implementing employee recognition programs can go a long way in boosting morale and motivation. Consider implementing a system where exceptional performance is acknowledged and rewarded, whether through monthly or quarterly awards, certificates of recognition, or even small tokens of appreciation. By highlighting their achievements, you inspire a sense of pride and encourage a culture of excellence.

Success Story: The Ritz-Carlton
The Ritz-Carlton is renowned for its exceptional service, and their “Catch Me at My Best” program is a prime example of a successful employee recognition initiative. This program encourages employees to recognize and appreciate their colleagues’ outstanding contributions, fostering a supportive and collaborative work environment.

Team-Building Activities

Team-building activities play a vital role in strengthening relationships among employees and fostering a sense of camaraderie. Consider organizing team-building events such as group outings, retreats, or team challenges that promote collaboration, problem-solving, and effective communication. These activities create opportunities for employees to connect on a personal level, breaking down barriers and improving teamwork.

Success Story: Zappo
Zappos, the online shoe retailer known for its exceptional customer service, places a strong emphasis on team building. Their annual “Zappos Culture Camp” brings employees together for a week of fun activities, workshops, and team challenges. This immersive experience helps build trust, encourages open communication, and reinforces their strong company culture.

Career Development Opportunities

Investing in the career growth of your employees not only enhances their skills but also demonstrates your commitment to their long-term success. Offer professional development programs, training sessions, and mentorship opportunities that empower your employees to expand their knowledge and advance their careers within the company. Providing clear paths for growth and development fosters a sense of loyalty and motivation.

Success Story: Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts is renowned for its commitment to employee development. They offer a comprehensive learning and development platform called “Four Seasons University,” providing employees with access to a wide range of training programs, workshops, and certifications. This commitment to continuous learning fosters employee engagement and supports career progression within the organization.

Work-Life Balance Initiatives

In the hospitality industry, where long hours and demanding schedules are common, promoting work-life balance is crucial to prevent burnout and maintain a happy workforce. Implement initiatives that encourage work-life balance, such as flexible scheduling, paid time off policies, wellness programs, and employee assistance programs. By supporting their well-being, you create an environment where employees feel valued and supported.

Success Story: Marriott International
Marriott International, a global leader in the hospitality industry, sets an inspiring example when it comes to promoting work-life balance and employee well-being. They have implemented a comprehensive program called “TakeCare,” which focuses on the holistic health of their employees. TakeCare offers a range of initiatives, including flexible work arrangements, comprehensive wellness programs, and access to on-site fitness facilities.

Building a strong company culture is a fundamental aspect of success in the hospitality industry. By implementing employee recognition programs, organizing team-building activities, providing career development opportunities, and promoting work-life balance, employers can create a motivating workplace and culture.

Supercharge Your Resume: 5 Tips for Maximum Impact

Posted on by Melanie Esteves

Your resume is like the superhero cape that can make you stand out in the job market. It’s time to power it up with our top five tips for maximum impact. These tricks of the trade will give your resume the boost it needs to soar above the competition and land you that dream job. Get ready to unleash your resume’s superpowers with these expert strategies!

Customize like a boss
No cookie-cutter resumes allowed! Customize that bad boy for each job you apply to. Take a good look at the job description, find those key skills and qualifications, and make sure they shine on your resume. Sprinkle in some relevant keywords to catch the recruiter’s eye. Show them you’re the perfect fit for the role, and watch those interview invitations roll in.

Show off your skills with Micro-credentials
Don’t just be a list-maker—be an achiever and show you know your stuff! Employers love seeing that proof of your skills and knowledge on your resume. Certifications and micro-credentials show employers that you are willing to do training and testing to grow and verify your knowledge and skills.

Keep it short and snappy
Attention spans are shorter than ever, so keep it concise and easy to skim. Ditch the long paragraphs and opt for bullet points. Grab their attention with clear and concise sentences. Stick to one or two pages—ain’t nobody got time for a novel. Make sure the important stuff jumps off the page and gives recruiters that “wow” moment.

Transfer your skills like a pro
Changing industries or job roles? No problemo! You’ve got transferable skills up your sleeve. Identify those bad boys and show how they can be applied to the new gig. Problem-solving, communication, leadership—these skills are like gold. Let employers know you’re a versatile superstar who can conquer any challenge.

Polish it like a champ
Don’t let silly mistakes ruin your resume’s game. Proofread like your career depends on it. Typos, grammar slip-ups, and wonky formatting can be your kryptonite. Take the time to read it over, or better yet, enlist a buddy to give it a once-over. A polished and error-free resume shows that you’re on top of your game.

It’s time to unleash the power of your resume with these five tips. Customize it, show off your achievements, keep it short and snappy, transfer your skills like a pro, and polish it to perfection. With these tricks up your sleeve, you’ll be unstoppable in the job market. So, grab that cape, revamp your resume, and get ready to save the day by landing your dream job!

Innovative HR Strategies in Hospitality: From Recruitment to Retention

Posted on by Melanie Esteves

The hospitality industry is one of the most dynamic and rapidly evolving industries, with people management being an integral aspect of this evolution. As the industry becomes more competitive, businesses are looking for innovative ways to attract, retain and manage their staff. There are some trends on the horizon that will have major impact for hospitality employers and workers:

Micro-Credentials

Micro-credentials are gaining popularity as an effective way of attracting and retaining top talent in the hospitality industry. Short, focused training programs are designed to enhance employee skills and knowledge in a specific area, allowing them to improve their performance in their roles. A hotel, for example, might offer a micro-credential in conflict management to enhance their employees’ ability to provide deal with challenging situations with guests.

Employee Experience

Businesses are increasingly focusing on employee experience to create a more supportive and inclusive workplace. Flexibility in scheduling, paid time off, health benefits, and retirement plans are some of the ways businesses are prioritizing the well-being of their employees. Programs to support mental health, such as counseling services and stress management workshops, are also becoming more common.

Diversity and Inclusion

Diversity and inclusion are becoming more important in the hospitality industry as businesses recognize the need for a workforce that can cater to a diverse customer base. Programs to attract and retain a more diverse workforce include recruiting from underrepresented groups, offering mentorship programs for employees from diverse backgrounds, and creating a culture that values diversity and encourages open communication.

Technology

Technology is increasingly being used in the hospitality industry to enhance the employee experience, streamline processes, and improve communication. Mobile apps that allow employees to access their schedules, request time off, and communicate with managers are becoming more common. Additionally, technology is being used to automate processes, such as compliance training and performance management.

The hospitality industry is evolving, and HR trends are adapting to meet the changing needs of employees and businesses alike. From micro-credentials to employee benefits, businesses are adopting innovative approaches to attract and retain top talent, create a supportive and inclusive workplace and streamline processes. By embracing these trends, businesses can stay ahead of the competition and create a positive workplace.

HWTC Hospitality HR trends infographic

Ready for Liftoff: Ontario’s Hospitality Job Exploration Tool Takes Flight

Posted on by Melanie Esteves

Finding the perfect job can be a challenge, despite the many job sites and openings available. Most job search platforms focus on searching for opportunities based on job titles and location, leaving out an essential component – skills and experience. However, LiftOff is changing the game as the Ontario job searching platform that revolutionizes the way job seekers find work.

With LiftOff, searching for current jobs within the hospitality industry is a breeze. You can search for specific job titles and filter them by the city or town you desire. What sets LiftOff apart from other job search platforms is its unique algorithm that matches your common skills from a selected job to similar job opportunities available in the same city. This makes it easier for job seekers to find a job that aligns with their strengths and experience.

The benefits of LiftOff do not stop there. This user-friendly tool does not require an account or sign-in, making it accessible to anyone, even on public computers. Plus, clicking on a job posting takes you to the Canada Job Bank website, where you can submit your resume directly to an employer.

LiftOff is an excellent tool for case workers and employment agencies to help clients explore new job opportunities, expand their career options, and find a job they will love. Additionally, if job seekers need more training or support to land that dream job, LiftOff can help. Its unique algorithm can match clients with training and support resources to help them succeed in their job search.

In today’s job market, having a tool like LiftOff is more critical than ever. With its user-friendly interface, unique algorithm, and extensive job opportunities, it can help job seekers find the job of their dreams while supporting the hospitality and tourism industries.

Empowering Futures: HWTC Graduation Celebrate Diversity, Resilience, and Success

Posted on by Melanie Esteves

On April 28th, 2023, the Hospitality Workers Training Centre (HWTC) celebrated the graduation of participants who completed our hospitality training programs in the first quarter of the year. It was a joyous occasion filled with laughter, tears of joy, and celebration of the hard work and dedication of the graduates.

As a non-profit organization, HWTC is dedicated to providing hospitality training to individuals facing employment barriers, such as newcomers to Canada, low-income individuals, and those facing systemic barriers. Our mission is to empower participants with the necessary skills, knowledge, and confidence to pursue successful careers. This graduation event is an opportunity for us to recognize participants hard work and dedication and allow them to share what they valued about the program.

One graduate, Graciela Leon, spoke about how the program gave her the confidence and support to pursue a career as a Kitchen Manager, despite her initial doubts.  “I never thought I could work in a restaurant, but this program taught me that I have what it takes to succeed,” she said.

Another graduate, Stacey, spoke about the support she received from the HWTC staff and trainers. “They were always there for me, encouraging me and pushing me to be my best. I couldn’t have done it without them,” she said.

The event also gave HWTC trainers and staff the opportunity to talk about the strength and resilience of the participants. “We are constantly amazed by the dedication and determination of our participants,” said HWTC Executive Director, Mandie Abrams. “They often face numerous barriers, but they never give up. We are so proud of them.”

The graduation ceremony was a testament to the success of our programs and the impact they have on participants’ lives. It was a celebration of the hard work and dedication of the graduates, and a recognition of the important role the HWTC plays in providing opportunities for individuals facing employment barriers. Congratulations to everyone who graduated and we wish you all the best in your career journey!  We look forward to celebrating our next batch of graduates in August 2023. 

If you are interested in participating in one of our programs, please contact comms@hwtc.ca

Collage of grad photos

From Server to Mentor: Adrian’s Inspiring Journey at HWTC

Posted on by Melanie Esteves

Adrian’s journey at HWTC is nothing short of inspiring. Starting as a server at HWTC’s Hawthorne Restaurant, he worked his way up to become a facilitator that trained and mentored participants in working at a restaurant. Over time, his skills in facilitation and training grew, leading him to take on more formalized training roles.

The pandemic brought its own set of challenges, but Adrian rose to the occasion by adapting his facilitation skills to the virtual world. He credits the resilience of the HWTC participants for inspiring him to keep pushing forward and finding new ways to support them.

As a member of the LGBTQ+ community, Adrian has particularly moved by the stories of LGBTQ+ participants who had fled persecution in their home countries and came to Canada with little more than the clothes on their backs. Despite these challenges, they worked hard and thrived with the support of HWTC.

After eight years of dedicated service, Adrian is now moving on to open his own restaurant called Ricki & Olivia, with two other business partners who also worked with HWTC. While he may be leaving HWTC, Adrian plans to continue supporting the organization and the community through work placements and other partnerships.

We wish Adrian all the best on his new venture and thank him for his hard work and contributions to HWTC over the years. His journey serves as a reminder of the power of hard work, dedication, and perseverance in achieving one’s goals.

Images of Adrian throughout the years of HWTC

Why Micro-Credentials Matter: Improving business outcomes for Hospitality employers

Posted on by Melanie Esteves

Micro-credentials, also known as digital badges or e-badges, are a type of certification that verify a person’s skills or competencies in a particular area. They are gaining popularity across industries, including the hospitality industry, as a way to demonstrate expertise and improve one’s professional profile.

In the hospitality industry, micro-credentials can be particularly valuable for employers as they provide a way to verify the specialized skills of their employees. For instance, a hospitality employee may earn a micro-credential in WHMIS, customer service, or conflict management.

There are many benefits of micro-credentials for hospitality employers:

Improved Hiring Decisions: Micro-credentials provide an effective way for employers to assess an applicant’s skills, allowing them to make more informed hiring decisions.

Increased Employee Retention: Offering employees the opportunity to earn micro-credentials signals a commitment and investment in their growth and career advancement, which is shown to increase employee engagement, job satisfaction and loyalty, resulting in higher retention rates.

Enhanced Professional Development: Micro-credentials enable employees to build on their existing skills and acquire new ones, leading to higher productivity, improved quality of work and motivation making them more productive members of the organization.

Competitive Advantage: By offering micro-credentials to their employees, businesses can demonstrate their commitment to employee development which is attractive to top talent.

Improved Customer Service: When employees are more skilled and experienced, they can provide a better experience for guests, ultimately leading to increased customer satisfaction and loyalty.

HWTC has been doing research into micro credentials and how they can bring value to the hospitality industry. We recently launched a series of micro credentials that are validated by Bow Valley College and offer digital ebadges to those who successfully complete a micro credential.

Micro-credentials are an excellent way for hospitality employers to verify their employees’ skills and demonstrate their commitment to their staff’s professional development. They offer a quick and efficient way to assess employee competency, enhance employee retention, and ultimately provide a better customer experience.

Do you want to bring micro credentials into your business? We can help!

Contact us and we can schedule a meeting to develop a training & micro credential plan for your staff.

Unlocking Careers in Hospitality:Insights from Toronto’s Latest Job Fair

Posted on by Melanie Esteves

On April 5th, a job fair was held in midtown Toronto, specifically catering to hospitality-related jobs. With 800+ attendees, the job fair was a resounding success, attracting individuals from all walks of life and age groups.

Attendees engage with employers at job fair

The event was organized by City of Toronto and HWTC, who are both passionate about promoting job opportunities, especially in the hospitality industry. HWTC has an ongoing history of having great partnerships with hospitality employers, including training and job placements.

The job fair featured a range of employers, from large hotel chains like Four Seasons Hotel, Hilton and Fairmont to iconic Toronto attractions such as the CN Tower, as well as the Liquor Control Board of Ontario (LCBO). This diverse range of employers made the job fair an excellent opportunity for job seekers to explore different avenues in the hospitality industry.

 

blurry image of crowd at the HTWC job fair

One of the highlights of the job fair was the variety of job opportunities available. From front-line roles such as servers and bartenders to back-of-house positions like cooks and cleaners, there were opportunities for individuals with varying levels of experience and skills. Some employers even offered on-the-spot interviews, allowing job seekers to make an impression and potentially secure employment.

The event was well-organized considering the high volume of job seekers who attended and the limited space of the venue. HWTC worked with the City of Toronto to establish waiting rooms so that those waiting to get into the job fair could do so without standing in torrential rainstorms. Everyone was friendly and approachable, answering questions from attendees and offering guidance on how to apply to each company.

The event was also inclusive, with employers actively seeking out candidates from diverse backgrounds. This inclusivity was evident in the range of age groups represented at the job fair, with both young and older individuals attending.

Job Seekers learn more about HWTC Booth

Overall, this job fair was a great success and a testament to the resilience of the hospitality industry in Toronto. Despite the challenges of the pandemic, the event showcased the industry’s commitment to providing employment opportunities and promoting growth. With events like this, the hospitality industry in Toronto is well-positioned to continue its positive trajectory and provide meaningful employment to job seekers from all walks of life.

HWTC is planning on hosting future Hospitality focused job fairs – If you are interested in participating as an employer or attending as job seeker > SIGN UP HERE

From Staff to Stars: How Employee Training Programs Can Transform Your Business

Posted on by Melanie Esteves

218% higher revenue per employee for businesses with formalized training compared to businesses without formalized training

Association for Talent Development (ATD)

You know what’s super important for any business including hospitality related one? Its employees! Smart companies know this and make talent development a top priority. Studies show that when employers invest in training and development programs for their employees, they see way more profits and way fewer employees jumping ship. And that’s key for a business to keep growing and thriving. So, bottom line? Investing in employee training is a no-brainer.

Now the hospitality industry is known for its fast-paced and high expectations, it’s no wonder that employee training is even more important for long term success. Investing in employee training programs can have a significant positive impact on employee retention, job satisfaction, and ultimately, customers’ experiences and the bottom line.

Employee Retention
Employee turnover is a significant issue in the hospitality industry. High turnover rates can result in lower productivity, decreased morale, and higher recruitment costs. One way to address this challenge is through employee training programs. Providing opportunities for professional development and growth can help retain employees by creating a sense of investment in their careers and them as people.

Additionally, training doesn’t just provide employees with important information about products, services and policies, your company’s values and culture should also be embedded into any training. This is an important part of teaching employees what’s expected of them and helps build a positive and engaging workplace culture.

Job Satisfaction
Providing opportunities for growth and development can help employees feel more fulfilled in their roles, which can lead to increased motivation and engagement. This can have a positive impact on the overall work environment, creating a more positive and productive culture.

Training programs can also help employees feel more confident in their roles. When employees have the skills and knowledge needed to perform their jobs effectively, they’re more likely to feel engaged and committed to their work. This, in turn, can lead to higher job satisfaction and lower turnover rates.

Customer Experiences
Investing in employee training programs definitely has a correlation with customers’ experience. When employees are well-trained and feel confident in their roles, they’re better equipped to provide excellent customer service. This can lead to increased guest satisfaction, repeat business, and positive reviews.

Training programs also help ensure consistency in service delivery. When all employees receive the same training, they’re more likely to provide a consistent level of service, which is critical in the hospitality industry. Consistency can help build trust with customers, which can lead to increased loyalty and advocacy.

Investing in top-notch employee training programs can be super beneficial for hospitality businesses. Employers can ensure the training hits the mark by involving experts in hospitality related training like HWTC! Our interactive training programs can boost job satisfaction, increase compliance, and give customers a better experience. Hospitality owners and managers that invest in their employees can create a team that’s highly dedicated, which helps them to be successful in the long term.

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Turning the Tables: Tips for Dealing with Difficult Customers

Posted on by Melanie Esteves

With the rise of Tiktok and other video social media platforms, many people have all seen footage of customers in restaurants who are very vocal about their dissatisfaction with the service or situation. More often than not, customers who are having a negative experience can be reasoned with to find a resolution or compromise to the situation. But sometimes, there are customers who are extremely difficult and can get verbally or physically abusive. What does an employee or manager do with these types of people?

As a restaurant owner or staff member, it’s important to know how to handle these situations effectively to ensure the safety and comfort of everyone involved. Here are some tips for dealing with extremely difficult or abusive customers in a restaurant:

Stay Calm and Professional
Though easier said than done, it is important to remain calm and professional. Responding in frustration or anger will likely escalate the situation. Instead, take a deep breath, maintain eye contact, and speak in a calm and measured tone. Remember that the customer’s behavior is not a reflection of you or your restaurant.

Acknowledge the Behavior
It’s important to acknowledge the abusive or racist behavior , as this can help to deescalate the situation. Use phrases like, “I’m sorry you feel that way, but that kind of language is not acceptable here,” or “I’m sorry, but we don’t tolerate any form of discrimination in our restaurant.” This sends a clear message that the behavior is not acceptable and can help to set boundaries for future interactions.

Involve the Manager
If the situation escalates or the customer becomes physically aggressive, it’s important to involve the manager or supervisor immediately. They should have the experience and training to handle difficult situations and can provide additional support to the staff and customers. If the situation is severe, don’t hesitate to call the police.

Protect the Safety of Staff and Customers
The safety of staff and customers is paramount in these types of circumstances, one never knows when it can escalate to violence. Ensure that staff members are trained to handle difficult customers and have access to emergency procedures if needed. Consider installing security cameras or hiring security personnel if the situation warrants it. Remember that safety should always come first.

Provide Support to the Staff
Dealing with difficult or abusive customers can be emotionally draining for staff members. It’s important to provide support and resources to help them cope with these situations. This could include debriefing sessions, counselling or training on how to handle difficult situations. A supportive work environment can help staff members feel more empowered and confident in their ability to handle difficult patrons.

Dealing with difficult customers can be a challenging experience, but it’s important to handle these situations with professionalism and empathy. Remember to stay calm, involve the manager and prioritize safety of staff and customers.

HWTC offers training for conflict management and Ontario Workplace Harassment Compliance – contact us to learn more.

 

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